Leave a message!

Payment and billing

Can I get an invoice on behalf of my business?

Simply enter your company details for the billing address and these will appear on the invoice.

What are the authorized payment methods?

You can pay by card, PayPal or by bank transfer. Please note payment by bank transfer can delay the preparation of your order (see How to pay by bank transfer?).

Is online payment secured?

The online payment platforms are totally secured. Tools4pro.com does not have access to your Banking data.

How can I pay by bank transfer?

You must select payment method "by bank transfer". You will then receive an e-mail with our bank details in order to proceed with the payment. We will ship your order upon receipt of payment. Note transactions may take several days.

Can I place my order over the phone?

Our team is not able to take your bank details over the phone. Therefore, you must place your order online.

My order is tax free, is it normal?

By providing your VAT number, you will make a tax-free purchase. We are a Spanish company and therefore have the possibility to invoice without VAT.

 

Guarantee

Are there any warranties with my purchase?

The products are under manufacturer warranty during two years. From another part, tools4pro.com is committed to deliver the package in good conditions. If there is a problem with the delivery, please check answer to: Parcel is damaged on delivery and Item is defective on arrival.

 

Shipping & Delivery

Can I be delivered to my home or on a construction site?

Yes, you can fill any address for your delivery. Simply enter the address of your home or building site for delivery. However, beware, the imposing machines cannot be delivered to the upper floors.

When will my parcel be shipped from the warehouse?

All items displayed in stock are available in our warehouse. Orders placed before 2pm will be shipped the same day. Orders placed after this date will be shipped the next day.

When should I receive my order?

Your order is prepared during the day and delivered within two working days with TNT express delivery. Standard shipping with Parcelforce usually takes 4 to 5 working days. If you choose UPS carrier, estimated delivery date is indicated when you confirm your order. Carrier arrive directly at the indicated address between 8 am and 6 pm.

There is usually no delivery on weekends. Saturday and Sunday are excluded from delivery.

If you want the package to be shipped on a specific date, you must specify it when finalizing your order.

What if one of the items I want to buy is not in stock?

If you choose an item that is not available (displayed on the tools4pro.com page), you will be informed of the delivery timeframe. All products will be shipped together once available. If you cannot wait for the missing product, contact us and we will check if a partial shipment is possible.

You can also place two separate orders. First order with available items will be shipped on the same day. And we will inform you as soon as possible about the delivery of your second order with products out of stock.

What happens if my package has been shipped but I still have not received it?

First you must check the tracking details of your parcel on the carrier's website. If the expected delivery date has not been exceeded, you will have to wait until the date indicated. If the date has passed, you can contact us or contact the carrier for more details. You may also check your mailbox since the driver might have left a card with delivery instructions.

What if the package is damaged?

If your parcel is damaged on arrival, you must write a comment on the proof of delivery. This is the only way to prove package was damaged before you receive it.

All parcels shipped from our warehouse were carefully packed. If the carton box arrives in bad conditions, it must be reported to the carrier.

If there is no comment on the delivery note, the product will be considered as delivered in good condition by the carrier.

The customer undertakes, after checking the package(s) in the presence of the carrier, to sign the delivery note presented by the driver. In case there is any observable damage: damaged tape (adhesive tape), fractured package ..., the customer must report damages on the proof of delivery before signing it. If the package is damaged, the customer can open it in the presence of the delivery person and check the contents before signing the delivery note or refuse delivery.

Tools4pro.com cannot be held responsible for shipping damage if the delivery note is signed as compliant. By signing a clean proof of delivery, the customer confirms he received the goods without apparent damage at the time of delivery. Consequently, any claim related to apparent damage at the time of delivery cannot be received.

If there is any issue, please contact us and provide us with pictures or videos to see the damage and confirm how to solve the issue.

Whenever possible, we will send you the spare parts needed for repair or make a partial refund if the tool can be used.

If the product cannot be repaired or cannot be used, we will replace it or accept the cancellation of your order with payment of the return and full refund. The product must be new to get replacement and/or refund.

You can also refuse the package if parcel is not in good conditions. We will return the parcel to our warehouse. Once confirmed it is damaged, we will ship a new unit as soon as possible.

In case you refuse a parcel which was in good conditions, this will be considered a cancellation of the order (see cancellation of order).

What if a product is missing on delivery?

The first thing is to inform us. After checking, we will send you a new unit.

Return and refunds

What should I do to cancel my order?

If your order wasn’t shipped yet, we will cancel your order upon request and proceed to the refund as soon as possible.

If your order is already on the way or already delivered, you will have to notify us within 14 days and then return the parcel in perfect conditions so that we proceed to the refund of its value. Check the conditions of return for more details.

What do I need to do to get a refund?

To get a refund, you need to return the unused product. Check the conditions of return for more details.

What if my item does not work or is not compliant?

The first thing to do is to contact us by phone at 800 652 8704 or by email at info@tools4pro.com. If possible, provide us with pictures or videos of the tool so we can better understand the issue and confirm how to solve it.

Whenever possible, we will send you the necessary spare parts for repair, contact the manufacturer's after-sales service or make a partial refund if the tool can be used.

If this is not possible, we will accept the cancellation of your order with full refund. Note the product must be new in order to get a replacement or a refund.

If the damage is due to shipping and the package is damaged, see: What if the package is damaged?

It is possible that photos of the packaging of your package are requested in order to justify the manufacturing defect. Therefore, we ask you to keep the boxes of your order during 15 days after delivery.

For failure of the product after use, refer to section: Is there any warranties with my purchase?

This is not the right product, I would like to change it, how?

Simply return the product to us and we will exchange it as soon as your item is received. See "Exchanges" and "Returns" for more information.